Stornierungsrichtlinie
ÄNDERUNG ODER STORNIERUNG EINER BESTELLUNG
Wir leiten deine Bestellung nach Eingang schnell an unser Fulfillmentzentrum weiter. Deshalb können wir eine bereits aufgegebene Bestellung häufig nicht mehr ändern oder den Versand stoppen. Wenn dir ein Fehler auffällt, kontaktiere uns möglichst schnell unter support@walkitoff.eu und nenne deine Bestellnummer.
Dein gesetzliches Widerrufsrecht bleibt davon vollständig unberührt. Du kannst einen Vertrag innerhalb der gesetzlichen Frist auch dann widerrufen, wenn die Bestellung bereits bearbeitet oder verschickt wurde. Die Einzelheiten und das Muster-Widerrufsformular findest du unter Widerrufsrecht und Rücksendungen.
MEMBERSHIPS UND ABONNEMENTS
Bei einem Membership ergeben sich Lieferintervall, Preise und eine gegebenenfalls vereinbarte Mindestlaufzeit aus den Angaben vor Abschluss der Bestellung. Nach dem bestehenden Membership-Modell ist ein Pausieren oder Beenden nach der zweiten Lieferung möglich. Zwingende gesetzliche Kündigungsrechte, das Recht zur Kündigung aus wichtigem Grund und dein gesetzliches Widerrufsrecht bleiben unberührt.
Die Verwaltung erfolgt über dein Kundenkonto oder den entsprechenden Link in deiner Bestätigungs-E-Mail. Bereits bearbeitete oder verschickte Lieferungen können wir häufig nicht mehr stoppen; die gesetzlichen Widerrufs- und Mängelrechte gelten unabhängig davon.
Soweit ein Membership nach Ablauf einer vereinbarten Erstlaufzeit auf unbestimmte Zeit fortgesetzt wird, kannst du es nach den für deutsche Verbraucherverträge zwingenden gesetzlichen Regeln kündigen. Eine längere Bindung wird durch diese Hinweise nicht begründet.
FRAGEN?
Schreib uns an support@walkitoff.eu. Wir helfen dir gern weiter.
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